# Salesforce: Commerce Cloud Performance Degradation Shopper Login And Api Service Slas: SLASService AP-2, SLASService AP-3

> Salesforce status incident “Commerce Cloud Performance Degradation Shopper Login And Api Service Slas: SLASService AP-2, SLASService AP-3” on 2025-09-19: impact minor (vendor’s label), 4.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003248
Last updated: 2025-09-19T07:03:10Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-19 00:25 UTC · Resolved: 2025-09-19 05:20 UTC · Duration: 4.9 h
- Updates: 1 · Affected components: SLASService AP-2, SLASService AP-3, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003248](https://status.salesforce.com/incidents/20003248)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-09-19 07:03 UTC: We have resolved the issue that caused intermittent errors with Shopper Login and API services. Customers may have experienced occasional Shopping login failures during the impact period. Mitigation steps have been applied, and services are now operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-09-19 00:25 UTC, resolved after 4.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003248
- Citation: Salesforce, “Commerce Cloud Performance Degradation Shopper Login And Api Service Slas: SLASService AP-2, SLASService AP-3” (2025-09-19 00:25 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003248 (CC BY 4.0).
- Markdown link: `[Salesforce: Commerce Cloud Performance Degradation Shopper Login And Api Service Slas: SLASService AP-2, SLASService AP-3 (2025-09-19)](https://rewindex.com/company/salesforce/incidents/20003248)`


---
Canonical: https://rewindex.com/company/salesforce/incidents/20003248 · Markdown: https://rewindex.com/company/salesforce/incidents/20003248.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003248 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:51:12.462Z