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Salesforce: Performance Degradation: Core Service

MinorStatus: resolvedStarted Resolved (26 min)3 updatesstatus.salesforce.com (opens in new tab)

Affected components: Core Service3 instances

Timeline of updates

  1. update

    At 06:36 UTC, on August 25, 2025, we became aware of a performance degradation impacting the instance. Customers can access the Salesforce service during a performance degradation, but some functionality within the service may not be available or may be running at optimal performance. Customers can experience general and intermittent slow performance, timeouts, and connectivity issues.
    We are actively engaged and are exploring multiple paths to resolution

    We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Upon further investigation, we identified a correction in the incident’s start time. The revised start time is 06:39 UTC on August 25, 2025.
    We apologize for any confusion this may have caused.

  3. update

    Investigation highlighted that the JPN134 and JPN144 instances were also impacted. We have updated the Trust posting to reflect the additional instances.

    We have identified that a recent release has caused the instances to experience high database CPU. We rolled back the release, which resolved the issue. JPN134, JPN136, and JPN144 were out of impact at 07:05 UTC. Instances stability and performance are now at expected levels, and we have resolved the incident.

    We apologize for any inconvenience caused by this incident or the delayed notification.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-08-25 06:39 UTC, resolved after 26 min, 3 update(s).

Title
Performance Degradation: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003181

Salesforce profileRecent Salesforce incidentsAll outages on August 25, 2025Salesforce in August 2025MarkdownJSON