# Salesforce: Performance Degradation: Core Service

> Salesforce status incident “Performance Degradation: Core Service” on 2025-08-25: impact minor (vendor’s label), 26 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003181
Last updated: 2025-08-25T08:40:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-25 06:39 UTC · Resolved: 2025-08-25 07:05 UTC · Duration: 26 min
- Updates: 3 · Affected components: Core Service, 3 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003181](https://status.salesforce.com/incidents/20003181)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-08-25 07:40 UTC: At 06:36 UTC, on August 25, 2025, we became aware of a performance degradation impacting the instance. Customers can access the Salesforce service during a performance degradation, but some functionality within the service may not be available or may be running at optimal performance. Customers can experience general and intermittent slow performance, timeouts, and connectivity issues. We are actively engaged and are exploring multiple paths to resolution We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2025-08-25 07:49 UTC: Upon further investigation, we identified a correction in the incident’s start time. The revised start time is 06:39 UTC on August 25, 2025. We apologize for any confusion this may have caused.
- **update** 2025-08-25 08:40 UTC: Investigation highlighted that the JPN134 and JPN144 instances were also impacted. We have updated the Trust posting to reflect the additional instances. We have identified that a recent release has caused the instances to experience high database CPU. We rolled back the release, which resolved the issue. JPN134, JPN136, and JPN144 were out of impact at 07:05 UTC. Instances stability and performance are now at expected levels, and we have resolved the incident. We apologize for any inconvenience caused by this incident or the delayed notification.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-08-25 06:39 UTC, resolved after 26 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003181
- Citation: Salesforce, “Performance Degradation: Core Service” (2025-08-25 06:39 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003181 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Core Service (2025-08-25)](https://rewindex.com/company/salesforce/incidents/20003181)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003181 · Markdown: https://rewindex.com/company/salesforce/incidents/20003181.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003181 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:56:41.877Z