RudderStack: High rate of 5xx in ingestion of events for starter and growth tier in US region

Impact: majorStatus: resolvedStarted 2024-12-27 22:55 UTCResolved 2024-12-27 23:15 UTC (20 min)2 updatesSource: stspg.io

Summary

RudderStack reported a major incident with high rates of 5xx errors during event ingestion for starter and growth tiers in the US region. It started at 2024-12-27 22:55 UTC and was resolved at 2024-12-27 23:15 UTC, lasting 19 min; the vendor confirmed ingestion was back to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Data Ingestion - Data Ingestion (US)Data Ingestion (US)

Timeline of updates

investigating2024-12-27 22:55 UTC
We are actively investigating the issue
resolved2024-12-27 23:15 UTC
Ingestion is back to normal and this incident is resolved

Rewindex changes for this incident

Major incident: High rate of 5xx in ingestion of events for starter and growth tier in US region 2024-12-27 22:55 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON