# RudderStack: High rate of 5xx in ingestion of events for starter and growth tier in US region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-27 22:55 UTC · Resolved: 2024-12-27 23:15 UTC · Duration: 20 min
- Updates: 2 · Affected components: Data Ingestion - Data Ingestion (US), Data Ingestion (US)
- [Vendor status page: https://stspg.io/y44f4xhxch1k](https://stspg.io/y44f4xhxch1k)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a major incident with high rates of 5xx errors during event ingestion for starter and growth tiers in the US region. It started at 2024-12-27 22:55 UTC and was resolved at 2024-12-27 23:15 UTC, lasting 19 min; the vendor confirmed ingestion was back to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-12-27 22:55 UTC: We are actively investigating the issue
- **resolved** 2024-12-27 23:15 UTC: Ingestion is back to normal and this incident is resolved

## Rewindex changes for this incident

- 2024-12-27 22:55 UTC: [Major incident: High rate of 5xx in ingestion of events for starter and growth tier in US region](https://rewindex.com/change/i011422092f647d.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/gr4hl4g6vx8p · Markdown: https://rewindex.com/company/rudderstack/incidents/gr4hl4g6vx8p.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/gr4hl4g6vx8p · Generated 2026-10-18T10:29:17.841Z