Rootly: Intermittent Failures with User Sign In and Incident Creation

Impact: majorStatus: resolvedStarted 2024-04-01 14:53 UTCResolved 2024-04-01 15:19 UTC (26 min)5 updatesSource: stspg.io

Summary

Rootly reported a major incident causing intermittent sign-in and incident-creation failures across Slack, Web, and API; Rootly On-Call remained unaffected. It started at 2024-04-01 14:53 UTC and resolved at 2024-04-01 15:19 UTC, lasting 25 min. Rootly reported implementing a fix but did not disclose the cause; an RCA was promised to customers.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Rootly Slack AppSlack AppAPIWeb Platform

Timeline of updates

investigating2024-04-01 15:03 UTC
The team is currently investigating issues with users signing into Rootly Web Platform.
investigating2024-04-01 15:05 UTC
We are continuing to investigate this issue.
investigating2024-04-01 15:10 UTC
We are continuing to investigate this issue. Slack, Web, and API are currently impacted. Rootly On-Call remains online without impact.
identified2024-04-01 15:15 UTC
The issue has been identified and the team is aware of the root cause. A fix is being implemented.
resolved2024-04-01 15:19 UTC
This incident has been resolved. RCA will follow and be sent to customers.

Rewindex changes for this incident

Major incident: Intermittent Failures with User Sign In and Incident Creation 2024-04-01 14:53 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rootly profile · Recent Rootly incidents · Markdown · JSON