# Rootly: Intermittent Failures with User Sign In and Incident Creation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-01 14:53 UTC · Resolved: 2024-04-01 15:19 UTC · Duration: 26 min
- Updates: 5 · Affected components: Rootly Slack App, Slack App, API, Web Platform
- [Vendor status page: https://stspg.io/bks4dykxgrnb](https://stspg.io/bks4dykxgrnb)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Summary

Rootly reported a major incident causing intermittent sign-in and incident-creation failures across Slack, Web, and API; Rootly On-Call remained unaffected. It started at 2024-04-01 14:53 UTC and resolved at 2024-04-01 15:19 UTC, lasting 25 min. Rootly reported implementing a fix but did not disclose the cause; an RCA was promised to customers. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-04-01 15:03 UTC: The team is currently investigating issues with users signing into Rootly Web Platform.
- **investigating** 2024-04-01 15:05 UTC: We are continuing to investigate this issue.
- **investigating** 2024-04-01 15:10 UTC: We are continuing to investigate this issue. Slack, Web, and API are currently impacted. Rootly On-Call remains online without impact.
- **identified** 2024-04-01 15:15 UTC: The issue has been identified and the team is aware of the root cause. A fix is being implemented.
- **resolved** 2024-04-01 15:19 UTC: This incident has been resolved. RCA will follow and be sent to customers.

## Rewindex changes for this incident

- 2024-04-01 14:53 UTC: [Major incident: Intermittent Failures with User Sign In and Incident Creation](https://rewindex.com/change/i045db87c3c8286.md)


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Canonical: https://rewindex.com/company/rootly/incidents/9zqz8fr7fx59 · Markdown: https://rewindex.com/company/rootly/incidents/9zqz8fr7fx59.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/9zqz8fr7fx59 · Generated 2026-10-18T11:28:04.778Z