Companies / RevenueCat / incidents
RevenueCat: Some users unable to login via single-sign-on (SSO)
RevenueCat reported a major SSO incident from 2026-07-16 09:13 UTC to 2026-07-16 10:47 UTC, lasting 1 h 34 min. Only organizations with SSO configured faced dashboard sign-in difficulties or interrupted sessions; SDKs, purchases, subscriptions, entitlements, APIs, analytics, and data exports were unaffected. The SSO provider implemented a fix, and the incident was resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Dashboard - LoginLogin
Timeline of updates
- investigating
SSO sign-ins and sessions are experiencing degraded performance Customers using Single Sign-On may have difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted. This issue only affects organizations with SSO configured. RevenueCat SDKs, purchases, subscriptions, entitlements, APIs, analytics, and data exports are unaffected. The issue is caused by degraded performance from our SSO provider. We are monitoring the situation and will provide another update as soon as we have more information. No action is required from customers at this time.
- monitoring
Our SSO provider has identified the cause of the elevated error rates and implemented a fix. We are seeing sign-in and session errors decrease as the service recovers. Some customers using Single Sign-On may still experience intermittent difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted. This issue remains limited to organizations with SSO configured. We are continuing to monitor the recovery and will provide another update once the issue is fully resolved. No action is required from customers.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some users unable to login via single-sign-on (SSO) 2026-07-16 09:13 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RevenueCat profile · Recent RevenueCat incidents · Markdown · JSON