Companies/Retell AI/Incidents

Retell AI: KB Retrieval and QA Failure

Affected components: Features - QAQAFeatures - Knowledge BaseKnowledge Base

Timeline of updates

1. monitoring2026-04-13 23:47 UTC

   The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

2. resolved2026-04-14 00:15 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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