# Retell AI: KB Retrieval and QA Failure

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-13 23:47 UTC · Resolved: 2026-04-14 00:15 UTC · Duration: 28 min
- Updates: 2 · Affected components: Features - QA, QA, Features - Knowledge Base, Knowledge Base
- [Vendor status page: https://stspg.io/g8gwc7r8vv1r](https://stspg.io/g8gwc7r8vv1r)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **monitoring** 2026-04-13 23:47 UTC: The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.
- **resolved** 2026-04-14 00:15 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retell-ai/incidents/v6xkh60jszb9 · Markdown: https://rewindex.com/company/retell-ai/incidents/v6xkh60jszb9.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/v6xkh60jszb9 · Generated 2026-10-19T23:17:02.554Z