Retell AI: Agent not responding to users when interruption setting it low
Timeline of updates
- resolved
9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include - Custom LLM not requesting responses - Retell agents not responding to user response 10:48am: A fix is being pushed, we start to see the issue get mitigated. 11:50am: Fix fully rolled out.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).