# Retell AI: Agent not responding to users when interruption setting it low

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-06-21 18:52 UTC · Resolved: 2025-06-21 16:30 UTC · Duration: -143 min
- Updates: 1
- [Vendor status page: https://stspg.io/r4104dv157q7](https://stspg.io/r4104dv157q7)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-06-21 16:30 UTC: 9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include - Custom LLM not requesting responses - Retell agents not responding to user response 10:48am: A fix is being pushed, we start to see the issue get mitigated. 11:50am: Fix fully rolled out.


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Canonical: https://rewindex.com/company/retell-ai/incidents/qrw8hy1cn25x · Markdown: https://rewindex.com/company/retell-ai/incidents/qrw8hy1cn25x.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/qrw8hy1cn25x · Generated 2026-10-20T00:10:48.512Z