Companies/Retell AI/Incidents

Retell AI: Batch calls not sent

Affected components: End to End Calling - Phone CallPhone Call

Timeline of updates

1. investigating2026-03-16 18:41 UTC

   Starting ~13:32 UTC (8:32 AM PT), batch calls were not being sent due to an internal issue that was triggered in our system. We've identified the root cause and are actively working on a fix.

2. monitoring2026-03-16 19:14 UTC

   A fix is being deployed and we are monitoring to ensure recovery. As a side effect, batch calls that were missed are being marked as "sent".

3. resolved2026-03-16 19:21 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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