# Retell AI: Batch calls not sent

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-16 18:41 UTC · Resolved: 2026-03-16 19:21 UTC · Duration: 40 min
- Updates: 3 · Affected components: End to End Calling - Phone Call, Phone Call
- [Vendor status page: https://stspg.io/fnslqrdhf3z8](https://stspg.io/fnslqrdhf3z8)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2026-03-16 18:41 UTC: Starting ~13:32 UTC (8:32 AM PT), batch calls were not being sent due to an internal issue that was triggered in our system. We've identified the root cause and are actively working on a fix.
- **monitoring** 2026-03-16 19:14 UTC: A fix is being deployed and we are monitoring to ensure recovery. As a side effect, batch calls that were missed are being marked as "sent".
- **resolved** 2026-03-16 19:21 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retell-ai/incidents/q2j54v35y8yk · Markdown: https://rewindex.com/company/retell-ai/incidents/q2j54v35y8yk.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/q2j54v35y8yk · Generated 2026-10-20T00:07:37.746Z