Companies/Retell AI/Incidents

Retell AI: Certain calls are not being picked up in time

Affected components: End to End Calling - Phone CallPhone CallEnd to End Calling - Web CallWeb Call

Timeline of updates

1. investigating2026-05-28 15:00 UTC

   Certain calls are experiencing no pickup, or being dropped due to web socket connection issues. We are investigating now.

2. resolved2026-05-28 16:30 UTC

   This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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