# Retell AI: Certain calls are not being picked up in time

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-28 15:00 UTC · Resolved: 2026-05-28 16:30 UTC · Duration: 1.5 h
- Updates: 2 · Affected components: End to End Calling - Phone Call, Phone Call, End to End Calling - Web Call, Web Call
- [Vendor status page: https://stspg.io/8vblmcqgs4wv](https://stspg.io/8vblmcqgs4wv)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2026-05-28 15:00 UTC: Certain calls are experiencing no pickup, or being dropped due to web socket connection issues. We are investigating now.
- **resolved** 2026-05-28 16:30 UTC: This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.


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Canonical: https://rewindex.com/company/retell-ai/incidents/kwgp01smx3wy · Markdown: https://rewindex.com/company/retell-ai/incidents/kwgp01smx3wy.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/kwgp01smx3wy · Generated 2026-10-20T00:08:24.436Z