Retell AI: August billing overcharged
Timeline of updates
- resolved
Incident: On 09/01 at 11:55 PM PST, some users were overcharged due to a system error that counted duplicate entries for 4o minute usage. Remediation: On 09/02 at 1:30 AM PST, refunds were issued to affected users. These refunds will be processed back to the original payment method within 5-7 business days. Prevention: We will implement unit tests to cover this failure scenario. Additionally, ensuring billing transparency and reliability is our top priority. To enhance this, we will introduce a Stripe portal where customers can view their monthly usage and a detailed breakdown by provider.
From Retell AI’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.retellai.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Retell AI, started 2024-09-02 15:59 UTC, resolved after 0 min, 1 update(s).
- Title
- August billing overcharged
- Vendor
- Retell AI
- Date
- URL
- https://rewindex.com/company/retell-ai/incidents/h8tbwqkn8h52
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