# Retell AI: August billing overcharged

> Retell AI status incident “August billing overcharged” on 2024-09-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/h8tbwqkn8h52
Last updated: 2024-09-02T15:59:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-09-02 15:59 UTC · Resolved: 2024-09-02 15:59 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/h8tbwqkn8h52](https://status.retellai.com/incidents/h8tbwqkn8h52)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2024-09-02 15:59 UTC: Incident: On 09/01 at 11:55 PM PST, some users were overcharged due to a system error that counted duplicate entries for 4o minute usage. Remediation: On 09/02 at 1:30 AM PST, refunds were issued to affected users. These refunds will be processed back to the original payment method within 5-7 business days. Prevention: We will implement unit tests to cover this failure scenario. Additionally, ensuring billing transparency and reliability is our top priority. To enhance this, we will introduce a Stripe portal where customers can view their monthly usage and a detailed breakdown by provider.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Retell AI, started 2024-09-02 15:59 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/retell-ai/incidents/h8tbwqkn8h52
- Citation: Retell AI, “August billing overcharged” (2024-09-02 15:59 UTC). Archived by Rewindex: https://rewindex.com/company/retell-ai/incidents/h8tbwqkn8h52 (CC BY 4.0).
- Markdown link: `[Retell AI: August billing overcharged (2024-09-02)](https://rewindex.com/company/retell-ai/incidents/h8tbwqkn8h52)`


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Canonical: https://rewindex.com/company/retell-ai/incidents/h8tbwqkn8h52 · Markdown: https://rewindex.com/company/retell-ai/incidents/h8tbwqkn8h52.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/h8tbwqkn8h52 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:15:07.561Z