Retell AI: Some inbound calls failing to connect
Affected components: End to End Calling - Phone CallPhone Call
Timeline of updates
- identified
Due to issues with an upstream provider, we are seeing connection issues for a portion of inbound calls. This is not widespread.
- monitoring
Service should be back to normal. We are continuing to monitor to ensure stability.
- resolved
This incident has been resolved.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).