# Retell AI: Some inbound calls failing to connect

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-07 21:55 UTC · Resolved: 2026-08-07 22:22 UTC · Duration: 26 min
- Updates: 3 · Affected components: End to End Calling - Phone Call, Phone Call
- [Vendor status page: https://stspg.io/70k58fhxg60t](https://stspg.io/70k58fhxg60t)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **identified** 2026-08-07 21:55 UTC: Due to issues with an upstream provider, we are seeing connection issues for a portion of inbound calls. This is not widespread.
- **monitoring** 2026-08-07 22:16 UTC: Service should be back to normal. We are continuing to monitor to ensure stability.
- **resolved** 2026-08-07 22:22 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retell-ai/incidents/d1rdm0kcdmcg · Markdown: https://rewindex.com/company/retell-ai/incidents/d1rdm0kcdmcg.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/d1rdm0kcdmcg · Generated 2026-10-19T23:16:14.056Z