Retell AI: partial outage affecting incoming and ongoing call connections
Affected components: End to End Calling - Phone CallPhone Call
Timeline of updates
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured 17:03 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash
216057906db90c34…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).