# Retell AI: partial outage affecting incoming and ongoing call connections

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-24 16:31 UTC · Resolved: 2026-06-24 18:05 UTC · Duration: 1.6 h
- Updates: 2 · Affected components: End to End Calling - Phone Call, Phone Call
- [Vendor status page: https://stspg.io/8s9w522ksqf7](https://stspg.io/8s9w522ksqf7)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **monitoring** 2026-06-24 16:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-24 18:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-24 16:31 UTC: [Major incident: partial outage affecting incoming and ongoing call connections](https://rewindex.com/change/i293e4f7f673805.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/by5mld4lvssl · Markdown: https://rewindex.com/company/retell-ai/incidents/by5mld4lvssl.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/by5mld4lvssl · Generated 2026-10-20T02:21:24.791Z