Retell AI: Connection issues with calls

No impact listedStatus: resolvedStarted 2025-10-09 21:40 UTCResolved 2025-10-09 21:40 UTC (0 min)1 updatestspg.io

Affected components: End to End Calling - TelephonyPhone CallEnd to End Calling - Web CallWeb Call

Timeline of updates

resolved2025-10-09 21:40 UTC
From 1:14pm - 1:47PM PST, we observed that some calls were running into connection issues, and experience timeouts on operations. We identified the issue to be AWS blocking the auto scaling of the instances, causing our call servers got overloaded for a while. We have been working with AWS team on identifying the root cause to ensure this gets fixed. This issue has been resolved now.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).