# Retell AI: Connection issues with calls

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-09 21:40 UTC · Resolved: 2025-10-09 21:40 UTC · Duration: 0 min
- Updates: 1 · Affected components: End to End Calling - Telephony, Phone Call, End to End Calling - Web Call, Web Call
- [Vendor status page: https://stspg.io/c1851xwp66hg](https://stspg.io/c1851xwp66hg)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-10-09 21:40 UTC: From 1:14pm - 1:47PM PST, we observed that some calls were running into connection issues, and experience timeouts on operations. We identified the issue to be AWS blocking the auto scaling of the instances, causing our call servers got overloaded for a while. We have been working with AWS team on identifying the root cause to ensure this gets fixed. This issue has been resolved now.


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Canonical: https://rewindex.com/company/retell-ai/incidents/bh90flgsz0yh · Markdown: https://rewindex.com/company/retell-ai/incidents/bh90flgsz0yh.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/bh90flgsz0yh · Generated 2026-10-20T00:08:21.592Z