Retell AI: Transcription Fail
Timeline of updates
- resolved
Between 11:30am to 12:30pm today, some customers were experiencing ASR error of their call requests. This was caused by rapid surge of requests that we weren't expecting. It was resolved after added backup servers. To remediate future problems of the same kind, we added more aggresive autoscaling to our GPU servers.
From Retell AI’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.retellai.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Retell AI, started 2024-07-18 19:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Transcription Fail
- Vendor
- Retell AI
- Date
- URL
- https://rewindex.com/company/retell-ai/incidents/b9lw2p1l09yd
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