# Retell AI: Transcription Fail

> Retell AI status incident “Transcription Fail” on 2024-07-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/b9lw2p1l09yd
Last updated: 2024-07-18T19:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-07-18 19:00 UTC · Resolved: 2024-07-18 19:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/b9lw2p1l09yd](https://status.retellai.com/incidents/b9lw2p1l09yd)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2024-07-18 19:00 UTC: Between 11:30am to 12:30pm today, some customers were experiencing ASR error of their call requests. This was caused by rapid surge of requests that we weren't expecting. It was resolved after added backup servers. To remediate future problems of the same kind, we added more aggresive autoscaling to our GPU servers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Retell AI, started 2024-07-18 19:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/retell-ai/incidents/b9lw2p1l09yd
- Citation: Retell AI, “Transcription Fail” (2024-07-18 19:00 UTC). Archived by Rewindex: https://rewindex.com/company/retell-ai/incidents/b9lw2p1l09yd (CC BY 4.0).
- Markdown link: `[Retell AI: Transcription Fail (2024-07-18)](https://rewindex.com/company/retell-ai/incidents/b9lw2p1l09yd)`


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Canonical: https://rewindex.com/company/retell-ai/incidents/b9lw2p1l09yd · Markdown: https://rewindex.com/company/retell-ai/incidents/b9lw2p1l09yd.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/b9lw2p1l09yd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:19:11.484Z