Retell AI: Custom LLM not requesting responses
Timeline of updates
- resolved
The incident has been resolved. We are adding more testing and processes around custom LLM to prevent this from happening again.
From Retell AI’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.retellai.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Retell AI, started 2024-12-13 08:15 UTC, resolved after 3.1 h, 1 update(s).
- Title
- Custom LLM not requesting responses
- Vendor
- Retell AI
- Date
- URL
- https://rewindex.com/company/retell-ai/incidents/6fcbtr6d2p0n
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