Retell AI: Retell Twilio Outage
Timeline of updates
- resolved
Retell hosted Twilio were down for 9 hours between 05/06/2024 1AM to 05/06/2024 10am Dashboard, APIs, Webcall, custom LLM and custom Twilio were not affected. This outage happened as we upgraded all of our APIs but not Twilio's webhook was mistakenly excluded from the rest. Our auto tester did not catch the error since it is web call only. We will add Twilio to our autotest pipeline to prevent future incidents like this.
From Retell AI’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.retellai.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by Retell AI, started 2024-05-06 20:24 UTC, resolved after 0 min, 1 update(s).
- Title
- Retell Twilio Outage
- Vendor
- Retell AI
- Date
- URL
- https://rewindex.com/company/retell-ai/incidents/2c2n7qgzkc76
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