# Retell AI: Retell Twilio Outage

> Retell AI status incident “Retell Twilio Outage” on 2024-05-06: impact major (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/2c2n7qgzkc76
Last updated: 2024-05-06T20:24:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-06 20:24 UTC · Resolved: 2024-05-06 20:24 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/2c2n7qgzkc76](https://status.retellai.com/incidents/2c2n7qgzkc76)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2024-05-06 20:24 UTC: Retell hosted Twilio were down for 9 hours between 05/06/2024 1AM to 05/06/2024 10am Dashboard, APIs, Webcall, custom LLM and custom Twilio were not affected. This outage happened as we upgraded all of our APIs but not Twilio's webhook was mistakenly excluded from the rest. Our auto tester did not catch the error since it is web call only. We will add Twilio to our autotest pipeline to prevent future incidents like this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Retell AI, started 2024-05-06 20:24 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/retell-ai/incidents/2c2n7qgzkc76
- Citation: Retell AI, “Retell Twilio Outage” (2024-05-06 20:24 UTC). Archived by Rewindex: https://rewindex.com/company/retell-ai/incidents/2c2n7qgzkc76 (CC BY 4.0).
- Markdown link: `[Retell AI: Retell Twilio Outage (2024-05-06)](https://rewindex.com/company/retell-ai/incidents/2c2n7qgzkc76)`


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Canonical: https://rewindex.com/company/retell-ai/incidents/2c2n7qgzkc76 · Markdown: https://rewindex.com/company/retell-ai/incidents/2c2n7qgzkc76.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/2c2n7qgzkc76 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:06:14.348Z