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Render: Issues affecting connections to a subset of Postgres Databases

MinorStatus: resolvededitedStarted Resolved (3.7 h)2 updatesstatus.render.com (opens in new tab)
Summary

Render narrowed the incident title to a subset of Postgres Databases and changed “some databases” to “a subset” in its 11-05 20:12 UTC update. This wording-only edit leaves the stated cause and remediation unchanged: a Postgres connection-settings change caused failures through self managed PgBouncer; using scram-sha-256 encryption can help.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Frankfurt - PostgreSQLOhio - PostgreSQLOregon - PostgreSQLPostgreSQLPostgreSQLPostgreSQLPostgreSQLSingapore - PostgreSQL

Timeline of updates

  1. identifiedEdited

    A configuration change was rolled out to a small subset of Postgres instances. The change causes connection failures for some databases that route traffic through a self managed PgBouncer instance. Updating your self managed PgBouncer to use scram-sha-256 encryption will remediate the connection failures. If you do not see any issues in your connections, no corrective action is needed. If you need help remediating, please reach out to Render support and we can take corrective action.

  2. resolved

    This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on status.render.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Render, started 2026-11-05 20:12 UTC, resolved after 3.7 h, 2 update(s); edited after publishing.

Title
Issues affecting connections to a subset of Postgres Databases
Vendor
Render
Date
URL
https://rewindex.com/company/render/incidents/0wyp8l2z055n

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