# Render: Issues affecting connections to a subset of Postgres Databases

> Render narrowed the incident title to a subset of Postgres Databases and changed “some databases” to “a subset” in its 11-05 20:12 UTC update. This wording-only edit leaves the stated cause and remediation unchanged: a Postgres connection-settings change caused failures through self managed PgBounce

Canonical: https://rewindex.com/company/render/incidents/0wyp8l2z055n
Last updated: 2026-11-06T00:04:02Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-05 20:12 UTC · Resolved: 2026-11-05 23:56 UTC · Duration: 3.7 h
- Updates: 2 · Affected components: Frankfurt - PostgreSQL, Ohio - PostgreSQL, Oregon - PostgreSQL, PostgreSQL, PostgreSQL, PostgreSQL, PostgreSQL, Singapore - PostgreSQL
- [Vendor status page: https://status.render.com/incidents/0wyp8l2z055n](https://status.render.com/incidents/0wyp8l2z055n)
- [Company: Render](https://rewindex.com/company/render.md)

## Summary

Render narrowed the incident title to a subset of Postgres Databases and changed “some databases” to “a subset” in its 11-05 20:12 UTC update. This wording-only edit leaves the stated cause and remediation unchanged: a Postgres connection-settings change caused failures through self managed PgBouncer; using scram-sha-256 encryption can help. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-11-05 20:12 UTC _(edited after publishing)_: A configuration change was rolled out to a small subset of Postgres instances. The change causes connection failures for some databases that route traffic through a self managed PgBouncer instance. Updating your self managed PgBouncer to use scram-sha-256 encryption will remediate the connection failures. If you do not see any issues in your connections, no corrective action is needed. If you need help remediating, please reach out to Render support and we can take corrective action.
- **resolved** 2026-11-05 23:56 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-05 20:53 UTC: [Incident silently edited: Issues affecting connections to a subset of Postgres Databases](https://rewindex.com/change/rfeeaeff987cb7b.md)
- 2026-11-05 21:03 UTC: [Incident silently edited: Issues affecting connections to a subset of Postgres Databases](https://rewindex.com/change/r8a648dbd16ac9d.md)
- 2026-11-06 00:04 UTC: [Incident updated: Issues affecting connections to a subset of Postgres Databases](https://rewindex.com/change/r37da2b0eea3235.md)

## Cite this

Status incident (vendor impact label: minor) posted by Render, started 2026-11-05 20:12 UTC, resolved after 3.7 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/render/incidents/0wyp8l2z055n
- Citation: Render, “Issues affecting connections to a subset of Postgres Databases” (2026-11-05 20:12 UTC). Archived by Rewindex: https://rewindex.com/company/render/incidents/0wyp8l2z055n (CC BY 4.0).
- Markdown link: `[Render: Issues affecting connections to a subset of Postgres Databases (2026-11-05)](https://rewindex.com/company/render/incidents/0wyp8l2z055n)`


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Canonical: https://rewindex.com/company/render/incidents/0wyp8l2z055n · Markdown: https://rewindex.com/company/render/incidents/0wyp8l2z055n.md · JSON: https://rewindex.com/api/v1/companies/render/incidents/0wyp8l2z055n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:22:18.835Z