Pusher: Public EU cluster outage

Impact: criticalStatus: resolvedStarted 2023-12-05 17:34 UTCResolved 2023-12-05 18:11 UTC (36 min)4 updatesSource: stspg.io

Summary

Pusher reported a critical public EU cluster outage affecting customers in that region; other regions were unaffected. The incident ran from 2023-12-05 17:34 UTC to 2023-12-05 18:11 UTC, lasting 36 min. Pusher identified the issue and implemented a fix, reporting all services back online at 17:47 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Channels REST APIChannels WebhooksChannels presence channelsChannels WebSocket client APIChannels Stats Integrations

Timeline of updates

investigating2023-12-05 17:34 UTC
The public EU cluster is currently experiencing an outage which affects customers in this region. For customers in other regions, there is no impact. We are actively working on restoring the public EU cluster.
identified2023-12-05 17:36 UTC
The issue has been identified and a fix is being implemented.
monitoring2023-12-05 17:47 UTC
The public EU cluster has been restored and all services are now back online. We will continue to monitor the cluster health.
resolved2023-12-05 18:11 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Public EU cluster outage 2023-12-05 17:34 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pusher profile · Recent Pusher incidents · Markdown · JSON