# Pusher: Public EU cluster outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-12-05 17:34 UTC · Resolved: 2023-12-05 18:11 UTC · Duration: 36 min
- Updates: 4 · Affected components: Channels REST API, Channels Webhooks, Channels presence channels, Channels WebSocket client API, Channels Stats Integrations
- [Vendor status page: https://stspg.io/gdsy6f8y29z3](https://stspg.io/gdsy6f8y29z3)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Summary

Pusher reported a critical public EU cluster outage affecting customers in that region; other regions were unaffected. The incident ran from 2023-12-05 17:34 UTC to 2023-12-05 18:11 UTC, lasting 36 min. Pusher identified the issue and implemented a fix, reporting all services back online at 17:47 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-12-05 17:34 UTC: The public EU cluster is currently experiencing an outage which affects customers in this region. For customers in other regions, there is no impact. We are actively working on restoring the public EU cluster.
- **identified** 2023-12-05 17:36 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2023-12-05 17:47 UTC: The public EU cluster has been restored and all services are now back online. We will continue to monitor the cluster health.
- **resolved** 2023-12-05 18:11 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-12-05 17:34 UTC: [Critical incident: Public EU cluster outage](https://rewindex.com/change/i0cc8eacc3599ba.md)


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Canonical: https://rewindex.com/company/pusher/incidents/77czsxb3zsfq · Markdown: https://rewindex.com/company/pusher/incidents/77czsxb3zsfq.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/77czsxb3zsfq · Generated 2026-10-18T11:45:36.332Z