Pinecone: [AWS][us-east-1] 5xx errors for some requests on some indexes

Impact: majorStatus: resolvedStarted 2026-05-06 20:02 UTCResolved 2026-05-06 20:30 UTC (27 min)4 updatesSource: stspg.io

Summary

Pinecone reported a major incident affecting AWS us-east-1 Serverless Indexes, with 5xx errors for some requests on some indexes. It started at 2026-05-06 20:02 UTC and was resolved at 2026-05-06 20:30 UTC, lasting 27 min. A fix was implemented by 05-06 20:14 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS us-east-1Serverless Indexes - AWS us-east-1

Timeline of updates

investigating2026-05-06 20:02 UTC
We are currently investigating this issue.
identified2026-05-06 20:08 UTC
The issue has been identified and a fix is being implemented.
monitoring2026-05-06 20:14 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-05-06 20:30 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: [AWS][us-east-1] 5xx errors for some requests on some indexes 2026-05-06 20:02 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON