# Pinecone: [AWS][us-east-1] 5xx errors for some requests on some indexes

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-06 20:02 UTC · Resolved: 2026-05-06 20:30 UTC · Duration: 27 min
- Updates: 4 · Affected components: AWS us-east-1, Serverless Indexes - AWS us-east-1
- [Vendor status page: https://stspg.io/t70kz736vzf0](https://stspg.io/t70kz736vzf0)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Pinecone reported a major incident affecting AWS us-east-1 Serverless Indexes, with 5xx errors for some requests on some indexes. It started at 2026-05-06 20:02 UTC and was resolved at 2026-05-06 20:30 UTC, lasting 27 min. A fix was implemented by 05-06 20:14 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-06 20:02 UTC: We are currently investigating this issue.
- **identified** 2026-05-06 20:08 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-05-06 20:14 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-06 20:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-06 20:02 UTC: [Major incident: \[AWS\]\[us-east-1\] 5xx errors for some requests on some indexes](https://rewindex.com/change/i32a7cd9d6670d5.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/gq8tqkh3p20h · Markdown: https://rewindex.com/company/pinecone/incidents/gq8tqkh3p20h.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/gq8tqkh3p20h · Generated 2026-10-18T11:44:20.898Z