Pendo change history: Pendo Chatbot not operational in the Resource Center

Pendo’s Resource Center chatbot was unavailable, preventing customers from opening support tickets in Pendo; the vendor rated the impact major. The incident ran from 2025-05-14 14:11 UTC to 2025-05-14 17:21 UTC (3 h 10 min). Pendo reinstated the Support ticket form and later reported implementing a fix that restored the bot’s operation.