Pendo change history: Pendo Chatbot not operational in the Resource Center

Pendo’s Resource Center Chatbot was not operational in a major-impact incident affecting AU, EU, US1 and US environments. It started at 2026-01-09 20:46 UTC and resolved at 2026-01-09 21:18 UTC, lasting 31 min. Pendo attributed the disruption to Support Bot vendor latency and directed customers to its support request form until normal operation resumed.