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PandaDoc change history: Email delivery issues

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25Major incident
When (UTC)ChangeKind
Major incident: Email delivery issues
PandaDoc reported a major email-delivery incident affecting EU and US & Global document sending/opening from 2024-10-30 12:23 UTC to 2024-10-31 20:49 UTC, lasting 32 h 26 min. Fraudulent signups triggered Spamhaus phishing flags, blocklisting an email domain and IP ranges; some emails went to spam or quarantine. PandaDoc implemented mitigation measures, suggested link/SMS alternatives, and marked the incident resolved.
Major incident