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OVHcloud: [SBG5/7][Compute - Instance] - Compute Instance Incident Notification

Affected components: Compute - Instance || SBG - SBG5Compute - Instance || SBG - SBG7

Timeline of updates

1. identified2026-11-01 17:56 UTC

   We are currently experiencing an ongoing incident.
   We have determined the origin of the issue affecting our Compute - Instance offering in the specific SBG5 region.
   Here are some supplementary details :
   Start time : 01/11/2026 17:55 UTC
   Impacted Service(s) : Some instances in the SBG5 region are temporarily unreachable.
   Customers Impact : Some customers are temporarily unable to access instances located in the specified region.
   Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
   Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

2. identified2026-11-01 18:48 UTC

   We have new information regarding the incident that affects your service(s).
   Please find below an update on the situation :
   Update :
   Some instances in the SBG7 region are temporarily unreachable as well.
   Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

3. resolved2026-11-01 19:41 UTC

   We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
   Start time : 01/11/2026 17:55 UTC
   End time : 01/11/2026 19:30 UTC
   Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
   We apologize for any inconvenience caused and appreciate your understanding.

Changes Rewindex caught on this incident

• Nov 1Major incident: [SBG5/7][Compute - Instance] - Compute Instance Incident Notification

Impact, status and times are the vendor’s own, as last archived. View on public-cloud.status-ovhcloud.com (opens in new tab).

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