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Otter.ai: Issues joining Microsoft Teams meetings

Impact: majorStatus: resolvedStarted Resolved (18 h)3 updatesSource: status.otter.ai (opens in new tab)
Summary

Otter.ai reported a major incident affecting Otter joining Microsoft Teams meetings for some customers, starting 2026-09-07 22:51 UTC and resolved 2026-09-08 16:55 UTC, lasting 18 h 4 min. Otter deployed a fix and confirmed successful joining was restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Otter PilotMicrosoft

Timeline of updates

  1. investigating

    Some customers may experience issues with Otter joining Microsoft Teams meetings. We’re investigating and will share updates here.

  2. monitoring

    We identified an issue affecting Otter joining Microsoft Teams meetings and deployed a fix. Join success has improved, but we are continuing to monitor.

  3. resolved

    The issue affecting Otter joining Microsoft Teams meetings has been resolved. We deployed a fix and have confirmed that Otter can again join Teams meetings successfully.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.otter.ai (opens in new tab). Otter.ai profile · Recent Otter.ai incidents · Markdown · JSON