# Otter.ai: Issues joining Microsoft Teams meetings

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-07 22:51 UTC · Resolved: 2026-09-08 16:55 UTC · Duration: 18 h
- Updates: 3 · Affected components: Otter Pilot, Microsoft
- [Vendor status page: https://status.otter.ai/incidents/01M1Z13P4YBQ09009NX31JQKW0](https://status.otter.ai/incidents/01M1Z13P4YBQ09009NX31JQKW0)
- [Company: Otter.ai](https://rewindex.com/company/otter-ai.md)

## Summary

Otter.ai reported a major incident affecting Otter joining Microsoft Teams meetings for some customers, starting 2026-09-07 22:51 UTC and resolved 2026-09-08 16:55 UTC, lasting 18 h 4 min. Otter deployed a fix and confirmed successful joining was restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-07 22:51 UTC: Some customers may experience issues with Otter joining Microsoft Teams meetings. We’re investigating and will share updates here.
- **monitoring** 2026-09-08 01:58 UTC: We identified an issue affecting Otter joining Microsoft Teams meetings and deployed a fix. Join success has improved, but we are continuing to monitor.
- **resolved** 2026-09-08 16:55 UTC: The issue affecting Otter joining Microsoft Teams meetings has been resolved. We deployed a fix and have confirmed that Otter can again join Teams meetings successfully.

## Rewindex changes for this incident

- 2026-09-07 22:51 UTC: [Major incident: Issues joining Microsoft Teams meetings](https://rewindex.com/change/i1758774292bc88.md)


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Canonical: https://rewindex.com/company/otter-ai/incidents/01M1Z13P4YBQ09009NX31JQKW0 · Markdown: https://rewindex.com/company/otter-ai/incidents/01M1Z13P4YBQ09009NX31JQKW0.md · JSON: https://rewindex.com/api/v1/companies/otter-ai/incidents/01M1Z13P4YBQ09009NX31JQKW0 · Generated 2026-10-18T10:46:14.788Z