Companies/Orb/Incidents

Orb: Increased latency on read and analytics endpoints

Affected components: AnalyticsAPI - AnalyticsAPI - ReadsReads

Timeline of updates

1. investigating2025-05-16 08:51 UTC

   We are experiencing periods of elevated API response times specifically on read and analytics requests. Our oncall team is currently investigating. Event ingestion, invoice finalization, and write requests are unaffected.

2. monitoring2025-05-16 09:42 UTC

   We've identified a failure mode tied to a degenerate workload that degrades query performance for one of our usage datastores. A temporary resolution has been put in place to ensure system stability, our oncall team will continue to monitor the error rates for the API and adjust workloads as needed to ensure API availability.

3. resolved2025-05-16 14:54 UTC

   After ongoing monitoring, this issue is now fully resolved. Endpoints have been recovered for the last several hours; the last period of errors occurred before 05/16/25 08:30 UTC.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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