# Orb: Increased latency on read and analytics endpoints

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-16 08:51 UTC · Resolved: 2025-05-16 14:54 UTC · Duration: 6.0 h
- Updates: 3 · Affected components: Analytics, API - Analytics, API - Reads, Reads
- [Vendor status page: https://stspg.io/bbzr4x1ljgsr](https://stspg.io/bbzr4x1ljgsr)
- [Company: Orb](https://rewindex.com/company/orb.md)

## Timeline of updates

- **investigating** 2025-05-16 08:51 UTC: We are experiencing periods of elevated API response times specifically on read and analytics requests. Our oncall team is currently investigating. Event ingestion, invoice finalization, and write requests are unaffected.
- **monitoring** 2025-05-16 09:42 UTC: We've identified a failure mode tied to a degenerate workload that degrades query performance for one of our usage datastores. A temporary resolution has been put in place to ensure system stability, our oncall team will continue to monitor the error rates for the API and adjust workloads as needed to ensure API availability.
- **resolved** 2025-05-16 14:54 UTC: After ongoing monitoring, this issue is now fully resolved. Endpoints have been recovered for the last several hours; the last period of errors occurred before 05/16/25 08:30 UTC.


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Canonical: https://rewindex.com/company/orb/incidents/lksnt93l1j4w · Markdown: https://rewindex.com/company/orb/incidents/lksnt93l1j4w.md · JSON: https://rewindex.com/api/v1/companies/orb/incidents/lksnt93l1j4w · Generated 2026-10-20T00:03:55.187Z