Companies/Orb/Incidents

Orb: Elevated latency

Affected components: AnalyticsAPI - AnalyticsAPI - ReadsReadsAPI - WritesWrites

Timeline of updates

1. monitoring2026-09-24 18:47 UTC

   We're looking into elevated latencies and partial errors on the API. Looking into root cause.

2. monitoring2026-09-24 18:58 UTC

   We are continuing to investigate read API failures and latency; write APIs have recovered.

3. monitoring2026-09-24 19:04 UTC

   API errors have recovered; we're still working on root causing increased queueing and query latency.

4. monitoring2026-09-24 19:05 UTC

   We believe we've identified the configuration issue, and services are fully recovering.

5. resolved2026-09-24 19:22 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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