# Orb: Elevated latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-24 18:47 UTC · Resolved: 2026-09-24 19:22 UTC · Duration: 35 min
- Updates: 5 · Affected components: Analytics, API - Analytics, API - Reads, Reads, API - Writes, Writes
- [Vendor status page: https://stspg.io/8gp17sy7sxqk](https://stspg.io/8gp17sy7sxqk)
- [Company: Orb](https://rewindex.com/company/orb.md)

## Timeline of updates

- **monitoring** 2026-09-24 18:47 UTC: We're looking into elevated latencies and partial errors on the API. Looking into root cause.
- **monitoring** 2026-09-24 18:58 UTC: We are continuing to investigate read API failures and latency; write APIs have recovered.
- **monitoring** 2026-09-24 19:04 UTC: API errors have recovered; we're still working on root causing increased queueing and query latency.
- **monitoring** 2026-09-24 19:05 UTC: We believe we've identified the configuration issue, and services are fully recovering.
- **resolved** 2026-09-24 19:22 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/orb/incidents/1jk2sk1634d7 · Markdown: https://rewindex.com/company/orb/incidents/1jk2sk1634d7.md · JSON: https://rewindex.com/api/v1/companies/orb/incidents/1jk2sk1634d7 · Generated 2026-10-19T23:34:28.264Z