Companies/Optimizely/Incidents

Optimizely: Some European hosted websites experiencing intermittent service

Timeline of updates

1. resolved2018-06-20 10:01 UTC

   All services have been successfully restored to a normal state. Summary of impact: From 17:44 on 19 Jun 2018 to 04:30 UTC on 20 Jun 2018 customers using Azure services in North Europe may have experienced connection failures when attempting to access resources hosted in the region. Customers leveraging a subset of Azure services may have experienced residual impact for a sustained period post-mitigation of the underlying issue. We are communicating with these customers directly in their Management Portal. Preliminary root cause: Engineers identified that an underlying temperature issue in one of the datacenters in the region triggered an infrastructure alert, which in turn caused a structured shutdown of a subset of Storage and Network devices in this location to ensure hardware and data integrity. Mitigation: Engineers addressed the temperature issue, and performed a structured recovery of the affected devices and the affected downstream services. Next Steps: A full root cause analysis will be performed and published to https://azure.microsoft.com/en-us/status/ (opens in new tab) in approximately 72 hours. Any questions can be sent to support@episerver.com or call: Worldwide: +46 8 555 827 50 United States: +1 888 726 81 27 (Toll Free) United Kingdom: +44 800 066 4784 (Toll Free) Australia: +61 280 363 161

From Optimizely’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.optimizely.com (opens in new tab).

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