Opsgenie: IOS based Alert Notifications delivered as non-critical

Impact: majorStatus: resolvedStarted 2023-12-13 13:18 UTCResolved 2023-12-13 14:37 UTC (1.3 h)4 updatesSource: stspg.io

Summary

Some iOS alert notifications were delivered as non-critical, affecting EU and US mobile notification delivery with major impact. The incident started at 2023-12-13 13:18 UTC and was resolved at 2023-12-13 14:37 UTC, lasting 1 h 19 min; Opsgenie reported implementing a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU - Mobile Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryUS - Mobile Notification Delivery

Timeline of updates

investigating2023-12-13 13:18 UTC
As of 12.12.2023 14:46 UTC, we have observed that some alert notifications are not being delivered to IOS-based devices as critical. We are currently investigating the issue.
identified2023-12-13 13:18 UTC
The issue has been identified and a fix is being implemented.
monitoring2023-12-13 14:26 UTC
A fix has been implemented and we are monitoring the results.
resolved2023-12-13 14:37 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: IOS based Alert Notifications delivered as non-critical 2023-12-13 13:18 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON