# Opsgenie: IOS based Alert Notifications delivered as non-critical

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-12-13 13:18 UTC · Resolved: 2023-12-13 14:37 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: EU - Mobile Notification Delivery, Mobile Notification Delivery, Mobile Notification Delivery, US - Mobile Notification Delivery
- [Vendor status page: https://stspg.io/z4j9hw29p6j6](https://stspg.io/z4j9hw29p6j6)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Summary

Some iOS alert notifications were delivered as non-critical, affecting EU and US mobile notification delivery with major impact. The incident started at 2023-12-13 13:18 UTC and was resolved at 2023-12-13 14:37 UTC, lasting 1 h 19 min; Opsgenie reported implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-12-13 13:18 UTC: As of 12.12.2023 14:46 UTC, we have observed that some alert notifications are not being delivered to IOS-based devices as critical. We are currently investigating the issue.
- **identified** 2023-12-13 13:18 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2023-12-13 14:26 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-12-13 14:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-12-13 13:18 UTC: [Major incident: IOS based Alert Notifications delivered as non-critical](https://rewindex.com/change/i23d2c040df1879.md)


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Canonical: https://rewindex.com/company/opsgenie/incidents/sqcj4ky85k0j · Markdown: https://rewindex.com/company/opsgenie/incidents/sqcj4ky85k0j.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/sqcj4ky85k0j · Generated 2026-10-18T10:40:40.217Z