Companies / Opsgenie / incidents

Opsgenie: Some products are hard down

Impact: majorStatus: resolvedStarted Resolved (3.8 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Opsgenie reported a major outage affecting alert and incident flows, notification delivery in EU and US, and its public website. The incident ran from 2024-07-03 20:51 UTC to 2024-07-04 00:36 UTC (3 h 45 min); reported downtime was between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC. Opsgenie mitigated the problem and restored service.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Incident FlowUS - Incident FlowPublic WebsiteEmail Notification DeliveryUS - Email Notification DeliveryEU - Voice Notification DeliveryVoice Notification DeliverySMS Notification DeliveryUS - SMS Notification DeliveryAlert FlowUS - Alert FlowEU - Mobile Notification DeliveryMobile Notification DeliveryUS - Voice Notification DeliveryVoice Notification DeliveryEU - SMS Notification DeliverySMS Notification DeliveryMobile Notification DeliveryUS - Mobile Notification DeliveryAlert FlowEU - Alert FlowEU - Incident FlowIncident FlowEmail Notification DeliveryEU - Email Notification Delivery

Timeline of updates

  1. investigating

    We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

  2. monitoring

    We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

  3. resolved

    Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Opsgenie. The issue has been resolved and the service is operating normally.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON