# Opsgenie: Some products are hard down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-03 20:51 UTC · Resolved: 2024-07-04 00:36 UTC · Duration: 3.8 h
- Updates: 3 · Affected components: Incident Flow, US - Incident Flow, Public Website, Email Notification Delivery, US - Email Notification Delivery, EU - Voice Notification Delivery, Voice Notification Delivery, SMS Notification Delivery, US - SMS Notification Delivery, Alert Flow, US - Alert Flow, EU - Mobile Notification Delivery, Mobile Notification Delivery, US - Voice Notification Delivery, Voice Notification Delivery, EU - SMS Notification Delivery, SMS Notification Delivery, Mobile Notification Delivery, US - Mobile Notification Delivery, Alert Flow, EU - Alert Flow, EU - Incident Flow, Incident Flow, Email Notification Delivery, EU - Email Notification Delivery
- [Vendor status page: https://stspg.io/6q53plpp4dsm](https://stspg.io/6q53plpp4dsm)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Summary

Opsgenie reported a major outage affecting alert and incident flows, notification delivery in EU and US, and its public website. The incident ran from 2024-07-03 20:51 UTC to 2024-07-04 00:36 UTC (3 h 45 min); reported downtime was between 03-07-2024 20:08 UTC and 03-07-2024 20:31 UTC. Opsgenie mitigated the problem and restored service. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-07-03 20:51 UTC: We are investigating an issue with \<FUNCTIONALITY IMPACTED\> that is impacting \<SOME/ALL\> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.
- **monitoring** 2024-07-03 21:45 UTC: We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
- **resolved** 2024-07-04 00:36 UTC: Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Opsgenie. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2024-07-03 20:51 UTC: [Major incident: Some products are hard down](https://rewindex.com/change/if4b035149c17eb.md)


---
Canonical: https://rewindex.com/company/opsgenie/incidents/89r5pg93mpw8 · Markdown: https://rewindex.com/company/opsgenie/incidents/89r5pg93mpw8.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/89r5pg93mpw8 · Generated 2026-10-18T10:35:55.697Z